Travel and Health Updates

CRUISE & ITINERARY UPDATES

Our two flagships MSC Grandiosa and MSC Magnifica resumed operations in the Mediterranean, offering guests from Schengen countries full-experience cruise holidays. MSC Grandiosa started with a 7-nights cruise on August 16th, while MSC Magnifica will depart on October 19th, 2020. 


The two ships are the first to implement a new operating protocol that has been designed to protect the health and safety of guests, crew as well as the local communities that the Company’s ships visit. For this reason, it meets and goes beyond guidelines provided by key international and regional regulatory and technical bodies, as well as regulations set forth by the governments in the countries in which MSC Cruises ships operate. Additionally, RINA, the independent maritime certification corporation, has verified that the protocol meets the European Maritime Safety Agency (EMSA) Guidance, which incorporates additional health standards including those from the EU Healthy Gateways Joint Action. We have worked to encompass every aspect of the guest’s journey, from the moment of booking to embarkation, life on board and through to the return back home, whilst preserving the uniqueness of the guest experience.


For more information about our Health & Safety protocols, click here


For this initial phase of the restart of operations, the two MSC Cruises ships operating in the Mediterranean for the current summer season will welcome guests who are residents in Schengen countries only (Belgium, Czech Republic, Denmark, Germany, Estonia, Greece, Spain, France, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Hungary, Malta, the Netherlands, Norway, Austria, Poland, Portugal, Slovenia, Slovakia, Finland, Sweden and Switzerland).

MSC GRANDIOSA REVIEWS - FIND OUT WHAT OUR GUESTS HAVE TO SAY
Read all about the outstanding onboard and ashore experience with MSC Grandiosa, through the reviews from our first cruisers back at sea during Summer 2020. Click HERE

MEDITERRANEAN, CARIBBEAN AND ASIA CRUISES – Announcement September 24th, 2020
For all the other cruises in the Mediterranean and Caribbean we have extended our temporary halt of operations up to October 31st. 


For Asia cruises we have extended our temporary halt of operations up to October 26th.


• Guests who are resident in Schengen countries booked on any MSC Cruises itinerary can transfer their booking to either MSC Grandiosa or MSC Magnifica (MSC Magnifica starting from October 19th) will be offered free cabin upgrade where available and onboard credit.

• Guests who are resident in Schengen countries affected by the MSC Magnifica cancelled cruises until October 18th will be offered to be re-protected on MSC Grandiosa, with a complimentary upgrading (where applicable) and no price difference applied to the cruise fare. For additional information, see FAQ n. 12 down below. 

• In alternative guest will receive a Future Cruise Credit (FCC) that can be used to transfer the full amount paid for the cancelled cruise to a future cruise of their choice on any ship, for any itinerary, through to December 31st, 2020. To find out more on our compensation Policy, please click here

• Guests who already received a Future Cruise Credit from previous cancelled cruises and who are resident in Schengen countries can book a cruise onboard MSC Grandiosa or MSC Magnifica.

• MSC Cruises will offer to passengers who had previously booked a cruise from the 16th of August until the 31st of October or who have received a voucher due to the cancellation of their cruise up to 3 complimentary shore excursions (adult guests only), depending on the cabin category booked on the new MSC Grandiosa or MSC Magnifica itineraries. These guests will also be offered 1 complimentary excursion, whatever cabin category they booked . Guests can select their tours, change them, upgrade them, add more shore excursions or add complimentary tours for their children by calling our Customer Service Center or they can contact the Shore Excursions Team once on board.

• For all new bookings, two fares are available:


- “Welcome Back” offer: cruise only fare

- “Welcome Back with excursions”: 3 Shore Excursions can be added at a promotional price of 100€


Our new health and safety operating protocol has been designed on regional and national guidelines set forth amongst other by the EU Healthy Gateways, the European Union-funded Joint Action, and will also align with those issued by the European Maritime Safety Agency, EMSA. In addition, we would like to inform that:

 

NORTHERN EUROPE CRUISES – Announcement July 6th, 2020

We have extended our temporary halting of operations in Northern Europe through to the end of the current Summer 2020 season, affecting cruises scheduled to depart until 23 October, included.  

  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • To find out more about on our Compensation Policy, please click here.

CANADA & NEW ENGLAND, MSC MERAVIGLIA CRUISES - Announcement June 24th, 2020

Due to the decision of the Government of Canada to prohibit cruise ships carrying more than 100 people from operating in Canadian waters until October 31, 2020, MSC Cruises made the difficult decision to cancel our three 10-night sailings on MSC Meraviglia from New York to Canada & New England as well as the two repositioning cruises from Northern Europe to New York and from New York to Miami. 

  • Our compensation policy will apply to these cruises as well and our guests will receive a Future Cruise Credit (FCC) that can be used on any sailing departing on or before 31 December 2021.
  • To find out more about on our Compensation Policy, please click here.
In addition, if requested, MSC Cruises will guarantee for all existing bookings on cruises sailing until October 31st (not cancelled by MSC) the flexible Commercial Policy already in place. Guests will be able to reschedule their cruise to a future departure date through to 31 December 2021 of any ship and itinerary of the MSC Cruises fleet at no additional costs. To find out more on the Flexible Cruise Programme, please click here.

We are working tirelessly with all guests and travel agents to address the impact of this necessary decision to all bookings and we are genuinely sorry for the inconvenience that this will cause you. 

INFORMATION

GTM-5DF259